Privacy Policy

Who we are

Shep is operated by Jon Sheppard. When this policy says "we," "us," or "Shep," that's who it means. Our website is hireshep.com.

What we collect

We collect information in two ways:

• Information you give us. When you fill out a contact form, sign up, or subscribe, you share things like your name, email, business name, and website URL.
• Technical error information. We use Sentry to receive limited technical information when something breaks, so we can diagnose and fix it.

Cookies and error monitoring

We do not currently use analytics, advertising cookies, or session replay on this site. We use Sentry for error monitoring so we can keep the site working.

• Sentry for error tracking. We do not enable session replay. Sentry's privacy policy.

How we use your data

• To respond to your inquiries and provide services you requested
• To improve the website and understand how people use it
• To send you updates about your account or services (never spam)
• To detect and fix errors

Who we share data with

We don't sell your data. We share it only with the service providers listed above (Sentry) and with Stripe for payment processing. Each of these providers has their own privacy policy governing how they handle data.

Data for customers

If you're a paying customer, we also collect business information you provide during onboarding (business name, website, industry) and billing information processed by Stripe. We use this to deliver the services you're paying for. Customer data is stored in a secure database and is never shared with other customers.

Your rights

You can:

• Access the data we have about you
• Correct any inaccurate information
• Delete your data (we'll remove what we can; some data may be retained for legal or operational reasons)
• Export your data in a portable format

To exercise any of these rights, email jon@hireshep.com.

Data retention

We keep your data for as long as needed to provide services or comply with legal obligations. If you delete your account, we remove your personal data within 30 days.

Security

We use HTTPS everywhere, store data in encrypted databases, and limit access to personal information. No system is perfectly secure, but we take reasonable steps to protect your data.

Changes to this policy

If we make significant changes, we'll update the date at the top and, if you're a customer, let you know via email. Your continued use of the site after changes constitutes acceptance.

Contact

Questions about this policy? Email jon@hireshep.com.